Yesterday, the 17th January 2012, Virgin Media broadband customers experienced partial or total loss of connectivity throughout the afternoon and evening. As one of those customers affected by the outage, I am making a formal complaint to the company. As I work from home and require internet connectivity at all times, this outage had a serious affect on my business.
For others that are considering complaining, here is how you can do it — it took me a fair bit of searching to find this, so I hope this is helpful to others.
Firstly, you may wish to read Virgin Media’s Code of Practice for complaints.
To submit a complaint, you can use the web form located here:
- Select General Enquiry
- Choose I have cable services
- Select Make a customer services complaint
- Click the red Next button at the bottom of the page
This leads you to a contact form where you can submit your complaint. You will also need you Virgin Media account number and the password you use for logging into the site.
Good luck!
Photo credit: Gene Hunt
Glen Scott
I’m a freelance software developer with 18 years’ professional experience in web development. I specialise in creating tailor-made, web-based systems that can help your business run like clockwork. I am the Managing Director of Yellow Square Development.
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The complaint I have is about my land line phone, I keep loosing service which means every time this happens I have to contacte them on my mobile which cost a fortune. By the time you have gon through all the options you might be lucky and get a human on the other end, who may or maynot be able to help. This time the phone has been down for 4 days how much longer do I have to put up with this disregard fo the paying customer.I have lost of track of the no. of times this has happened, I am fedup with it. Can you please help me.
I AM HAVING THE SAME PROBLEM WITH THE GREAT VIRIGIN MEDIA MY PHONELINE IS WORKING OR MY ROUTER REBOOTING ITSELF IT DID EVERY THING WITH VIRIGIN MEDIA BUT A VERY VERY BAD SERVICE FROM VIRIGIN MEDIA . UK WORST BIGEST FRAUD TELECOMUCTION THE PRICES ARE VERY VERY HIGH. BUT THE SERVICE IS ZERO PLEASE ADVISE ABOUT CANCELLATION . THANKS